Employers – Ensure Your Staff Delivers High Standards

Women shaking hands after successful interviewWomen shaking hands after successful interview

Most businesses agree that delivering a high standard of customer service is essential. However, fantastic customer service is provided in many different ways. It is also fair to say the industry or type of customers a company has impacts on what constitutes a high standard of customer service.

Therefore, while there is a universal agreement about the importance of high standards in customer service, it varies from firm to firm, from customer to customer and from industry to industry. Individual employers need to set their standards and then put practices into place which ensure that their customers receive the treatment they deserve and expect.

Given that high standards in the workplace often come down to the employees, it is essential to know what employers can do to ensure they meet customer expectations. There is a range of training solutions that make sure firms reach out to their clients efficiently and effectively.

Find prospective employees who can deliver high standards

One way to improve standards in an organisation is to employ better professionals. The recruitment process can positively influence the standards on show in an organisation. Companies can change their recruitment policy and focus on finding candidates who have customer service experience, and who score highly when it comes to maintaining standards in an organisation.

By tailoring your recruitment objectives, you can increase the likelihood of attracting ideal candidates who ensure your clients and customers are taken care of.

Standardise training, so employees deliver consistent training

An essential aspect of customer service is consistency. You want to ensure every customer is a VIP, and that you are known for providing dependable and reliable services every time. No matter which employee services a customer, you want to meet your customer’s needs and to represent your firm in the best manner.

Company-wide training programmes, where every employee receives the knowledge and information required to help them serve clients, are essential in becoming a company who customers love to deal with.

Provide freedom and flexibility for employees to feel empowered when dealing with customers

While you want to ensure each employee knows what others expect from them, you also want to empower each employee to deal with issues that may arise quickly. You don’t want employees to refer every question or problem to a manager or supervisor. This wastes time and can exacerbate the difficulties experienced by a customer.

Training programmes which run through scenarios, allowing employees to develop the skills and confidence required to deal with unexpected problems make a big difference. Over time, you can create a workforce that is capable of handling any matter, ensuring customers are satisfied quickly.

Excellent customer service comes from confidence. When your employees know what is expected of them, and they hold the information required to do their job, they will be more likely to do their job every time. When you deliver high standards consistently, you become known as a firm that customers trust.

If you want to deliver fantastic results every time, contact Global Solution Services, and we’ll be happy to help you reach your goals.

Statement from GSS Directors on Covid-19

Statement from GSS Directors – Centre closures from 30th March 2020

Following the recent announcements made by UK Government, we would like to keep you updated on the changes GSS has made and the measures we have put in place to protect the well-being and safety of all our learners, customers and staff.

As of 30th March 2020 all GSS delivery sites will be closed. However, we are still fully operational and will be running Careers Advice and Guidance alongside Training via skype calls, video conferencing and on-line services to ensure all our customers, learners and trainees can still access our service.

These are indeed exceptional circumstances and we are working tirelessly behind the scenes to respond to the latest policy changes in some of our working procedures, and continue to prepare online material and resources to ensure minimum disruption to our service

We will continue to deliver Online Training and support going forward.

For further support please contact us on: 0844 745 2001 or 0208 665 4296

We are here to support you

We understand these are very difficult and anxious times for everyone, and urge you to stay home and keep safe, and to relieve the burden on the emergency services.

We will support as much as we can – if you have any concerns please email us on info@globalsolutionservices.co.uk

We look forward to welcoming you all back to face to face meetings and training as soon as we can. In the meantime, stay home, stay safe and we will see you through our on-line channels.

For further advice and guidance on Covid-19 visit: