What

An accredited Course providing you with all the skills and knowledge to provide the best customer service experience

Where

3 days 10.00am – 3-00pm held at Eltham Centre, Archery Road SE9 1HA

Why

Because it’s no secret that every job or career path will have elements of customer service

The Course will cover

• Considering how to best demonstrate Transferable Skills on CV / Covering Letters
• Further resources to explore and identify transferable skills
• An introduction to Customer Services across a variety of industries
• Essential customer service communication skills
• The consequences of good and poor customer service skills
• The benefits to the organisation of good customer service skills
• How to positively deal with complaints and challenging customers
• The value of first impressions
• Confidentiality, respect and diversity in the work place

Course Funded by