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An accredited Course providing you with all the skills and knowledge to provide the best customer service experience


3 days 10.00am – 3-00pm held at Canons House, Madeira Road, Mitcham, CR4 4HD


Because it’s no secret that every job or career path will have elements of customer service

The Course will cover

  • Considering how to best demonstrate Transferable Skills on CV / Covering Letters
  • Further resources to explore and identify transferable skills
  • An introduction to Customer Services across a variety of industries
  • Essential customer service communication skills
  • The consequences of good and poor customer service skills
  • The benefits to the organisation of good customer service skills
  • How to positively deal with complaints and challenging customers
  • The value of first impressions
  • Confidentiality, respect and diversity in the work place


Course Funded by

Working on Behalf of Merton

Customer Service Level 1

04Jun 2410:00 to 15:00 Book

Event Location

Canons House
Madeira Road, Mitcham CR4 4HD

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Statement from GSS Directors on Covid-19

Statement from GSS Directors – Centre closures from 30th March 2020

Following the recent announcements made by UK Government, we would like to keep you updated on the changes GSS has made and the measures we have put in place to protect the well-being and safety of all our learners, customers and staff.

As of 30th March 2020 all GSS delivery sites will be closed. However, we are still fully operational and will be running Careers Advice and Guidance alongside Training via skype calls, video conferencing and on-line services to ensure all our customers, learners and trainees can still access our service.

These are indeed exceptional circumstances and we are working tirelessly behind the scenes to respond to the latest policy changes in some of our working procedures, and continue to prepare online material and resources to ensure minimum disruption to our service

We will continue to deliver Online Training and support going forward.

For further support please contact us on: 0844 745 2001 or 0208 665 4296

We are here to support you

We understand these are very difficult and anxious times for everyone, and urge you to stay home and keep safe, and to relieve the burden on the emergency services.

We will support as much as we can – if you have any concerns please email us on

We look forward to welcoming you all back to face to face meetings and training as soon as we can. In the meantime, stay home, stay safe and we will see you through our on-line channels.

For further advice and guidance on Covid-19 visit: