What
An accredited Course providing you with all the skills and knowledge to provide the best customer service experience
Where
3 days 10.00am – 3-00pm held at Chaucer Centre, Canterbury Road, SM4 6PX
Why
Because it’s no secret that every job or career path will have elements of customer service
The Course will cover
- Considering how to best demonstrate Transferable Skills on CV / Covering Letters
- Further resources to explore and identify transferable skills
- An introduction to Customer Services across a variety of industries
- Essential customer service communication skills
- The consequences of good and poor customer service skills
- The benefits to the organisation of good customer service skills
- How to positively deal with complaints and challenging customers
- The value of first impressions
- Confidentiality, respect and diversity in the work place
Course Funded by