Management Training

Management Skills Training

For new & experienced Managers, Supervisors and Team Leaders this course will give you practical techniques to develop your Management Skills.

2 Day Management Training


Achieving success with your team and encouraging them to be able to reach their potential can feel like a big ‘ask’.  Just having the title of Manager and organising workload is no longer enough. Successful Managers must have great skills, knowledge, understanding and capability to drive performance, manage change, effectively deal with conflict and build and develop a confident team whether they are remote or together.

On completion of this course you will be sent a certificate which can be attributed to your own (CPD) Continuous Professional Development.

OCN London logo

GSS are approved as a centre to deliver NCFE London qualifications and accredited courses


This two-day Effective Management Skills Training will help you to:

Gain a management mindset that delivers results
Build a positive team culture
Flex your communication style to influence, lead and get buy-in
Motivate, drive and inspire your team
Confidently handle challenging situations and difficult conversations
Build emotional intelligence to manage stress and increase wellbeing
Manage time strategically and increase productivity
Set clear goals and expectations
Use coaching tools to develop your team effectively


Know and understand how different management styles can affect your Team
Become an effective communicator
Resolve conflict and build tolerance
Build and lead high achievers
Set SMART goals and manage your Team to success

Who is the course aimed at:

• New Managers
• Supervisors/Team Leaders
• First Time Managers
• Project/Interim Managers
• Change Managers
• Anyone seeking to progress into Management

Includes certificate, course workbook, training material and access to telephone and email support.

New Webinar  & Video Conference times will be published shortly

Teas, coffees and water provided all day

Lunch – Sumptuous 3 course hot restaurant lunch provided

Jurys Inn – Croydon
26 Wellesley Road,
Croydon, CR0 9XY

Tel: 0208 448 6000

Nearest Train Station: East Croydon mainline

The hotel is 4 minutes walk from the Platform bridge exit (back of East Croydon station). When exiting the station, walk towards the Whitgift shopping centre on the pedestrian walkway until you get to the roundabout – go straight across the roundabout onto Wellesley Road and its 50 meters on the left
Car Parking: Park in the Whitgift Centre NCP and enjoy a discounted rate of just £6.00 for 24 hours. Don’t forget to validate your car parking ticket at the hotel reception before you leave. Please note discount offered based on a fixed stay, the car park requires pay on exit.

The hotel and training rooms are fully accessible with wheelchair access and lifts

Training material is provided in a  variety or formats and we welcome individuals with other needs – please contact us for any other special arrangements

1.1 Course fees will be due for payment upon receipt of booking request.
1.2 Course fees do not include accommodation or travel.

2.1 Replacement delegates must be notified in writing to with at least 7 days’ notice
2.2 Replacement delegates with less than 7 days’ notice may be subject to any reasonable charges incurred by the training provider relating to the change of delegate

3.1 Cancellation Received in writing to before the first day of the course. Please note refunds are only applicable where the course fees are paid in full.
• 20 Working days or more – 100% refund
• 10 – 19 Working days – 50% refund
• Less than 10 days – 0% refund
3.2 Where course fees have not been paid then the course fees remain due and in full. The cancellation date is agreed as the date of payment in full.

4.1 Course transfers are permitted without incurring any extra charges where
• The course is paid in full
• Notification in writing to is made more than 20 working days before the course commencement
4.2 Course transfers are permitted with an administration fee of £50 where
• The course is paid in full
• Notification in writing to is made more than 5 working days and less than 20 working days before the course commencement
4.3 Course transfers are not permitted with less than 5 working days notice

5.1 In the unlikely event that GSS (UK) Ltd need to change the date of the course then the delegate will have the option to receive a credit or refund. We will not be liable for any other costs incurred by the delegate or consequential damages.
5.2 Should the location of the Training Venue be changed then no refund or credit will be offered where the new venue is within 10 miles of the original venue

6.1 GSS (UK) Ltd will not be responsible for any loss or damage to property of the delegate
6.2 The delegate shall indemnify GSS (UK) Ltd from any loss or damage caused to the training venue, facilities or equipment by the delegate.
6.3 Delegates are advised to follow all reasonable instructions of the Trainer especially in relation to Health & Safety and Course instructions.

7.1 All course material and resources are the sole property of GSS (UK) Ltd.
7.2 None of the course materials or resources may be shared, copied or distributed without written permission of a Director of GSS (UK) Ltd.

8. GSS Company Policies
8.1 A full list of GSS Policies, including but not limited to, GDPR, Privacy, Confidentiality, Environment, Health & Safety can be viewed at
8.2 Copies of any policy can be requested by email to

Course Dates


Please contact our bookings team for any other enquiries on: 0333 242 2175

Statement from GSS Directors on Covid-19

Statement from GSS Directors – Centre closures from 30th March 2020

Following the recent announcements made by UK Government, we would like to keep you updated on the changes GSS has made and the measures we have put in place to protect the well-being and safety of all our learners, customers and staff.

As of 30th March 2020 all GSS delivery sites will be closed. However, we are still fully operational and will be running Careers Advice and Guidance alongside Training via skype calls, video conferencing and on-line services to ensure all our customers, learners and trainees can still access our service.

These are indeed exceptional circumstances and we are working tirelessly behind the scenes to respond to the latest policy changes in some of our working procedures, and continue to prepare online material and resources to ensure minimum disruption to our service

We will continue to deliver Online Training and support going forward.

For further support please contact us on: 0844 745 2001 or 0208 665 4296

We are here to support you

We understand these are very difficult and anxious times for everyone, and urge you to stay home and keep safe, and to relieve the burden on the emergency services.

We will support as much as we can – if you have any concerns please email us on

We look forward to welcoming you all back to face to face meetings and training as soon as we can. In the meantime, stay home, stay safe and we will see you through our on-line channels.

For further advice and guidance on Covid-19 visit: